Privacy Policy

This Privacy Policy explains how our business collects, uses, discloses, stores, and protects personal information when you visit our site, use our online platform, submit a buy-to-contact or service request, or purchase refurbished printers, printer parts, ink, cartridges, printer heads, and related services.

Our business operates from 1200 Corporate Dr, Suite 450, Austin, TX 78701, USA. This policy is intended to provide information required under applicable privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and, where applicable, the General Data Protection Regulation and other data protection laws.

Information We Collect

Depending on how you use our site or service, we may collect the following categories of information:

• Identifiers and contact details, such as your name, postal address, phone number, and information included in a service or product inquiry.
• Transaction and commercial information, such as products considered or purchased, printer models, warranty requests, service history, and order-related details.
• Device and usage information, such as IP address, browser type, operating system, approximate location, pages viewed, referring pages, and interactions with our site.
• Information you voluntarily provide through forms, including details needed to identify a printer, printer part, cartridge, ink, printer head, setup request, or warranty matter.
• Inferences or preferences derived from your interactions with our site, products, and services.

How We Collect Information

• Directly from you when you submit an inquiry, request a quote, ask about a refurbished printer or part, request setup or warranty service, or otherwise interact with our business.
• Automatically through cookies, pixels, logs, and similar technologies used on our site.
• From service providers, advertising partners, analytics providers, payment providers, and other business partners where permitted by law.

How We Use Personal Information

We may use personal information to:

• Operate, maintain, secure, and improve our site and online platform.
• Respond to product, parts, sales, setup, warranty, and service inquiries.
• Process transactions, requests, deliveries, returns, repairs, and warranty services.
• Verify product compatibility and help identify suitable printer parts and supplies.
• Prevent fraud, misuse, unauthorized access, security incidents, and other harmful activity.
• Measure site performance, understand customer interests, and improve advertising relevance.
• Comply with legal obligations, enforce our terms, resolve disputes, and protect our rights.

Legal Bases for Processing

Where the GDPR or another similar law applies, we process personal information on one or more of the following bases: performance of a contract or steps requested before entering into a contract; compliance with a legal obligation; our legitimate interests, provided those interests are not overridden by your rights; and your consent where consent is required.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing that occurred before withdrawal.

Cookies, Analytics, and Advertising

Our site may use necessary cookies and similar technologies to provide core functionality, remember preferences, maintain security, and measure performance. With appropriate consent where required, we may also use analytics and advertising technologies, including services that help us understand visits and display relevant advertisements.

You can manage cookies through your browser settings and, where available, our cookie preference controls. Blocking certain cookies may affect site functionality. Advertising partners may provide their own choices for interest-based advertising, and you may also use applicable industry or platform controls.

When We Share Information

We may disclose personal information to service providers and contractors that support hosting, website operations, payment processing, shipping, customer support, security, analytics, advertising, fraud prevention, and warranty or repair services. These parties may use information only as needed to provide services to us or as otherwise permitted by law.

We may also disclose information when required by law, in response to lawful requests, to protect people or property, to investigate suspected misconduct, or in connection with a merger, acquisition, financing, sale of assets, or similar business transaction.

We do not sell personal information for monetary consideration. Where applicable law treats targeted advertising, analytics, or similar activity as a sale or sharing of personal information, you may exercise the opt-out rights described below.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling transactions, providing warranties and services, maintaining business and tax records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal obligations. Retention periods vary according to the nature and sensitivity of the information and the applicable legal requirements.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, and destruction. No website, transmission, or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Know whether we process your personal information and request access to it.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal exceptions.
• Request restriction of processing or object to processing based on legitimate interests.
• Receive certain information in a portable format.
• Withdraw consent where processing is based on consent.
• Opt out of the sale or sharing of personal information, targeted advertising, or profiling where those rights apply.
• Appeal a decision regarding a privacy request where required by law.

To submit a privacy request, please send a written request to our physical address: 1200 Corporate Dr, Suite 450, Austin, TX 78701, USA. Please describe your request and provide enough information for us to verify your identity. We will not discriminate against you for exercising applicable privacy rights. An authorized agent may submit a request where permitted by law, but we may require proof of authorization.

Children’s Privacy

Our site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Where applicable law sets a higher age threshold, we follow that requirement. If you believe a child has provided personal information, please submit a written notice to our physical address so we can review and take appropriate action.

International Data Transfers

Our business is located in the United States. If you access our site from another country, your information may be transferred to, stored in, or processed in the United States or other countries that may have different data protection rules. Where required, we use legally recognized safeguards for international transfers.

Third-Party Sites and Services

Our site may contain links, tools, payment features, advertisements, or integrations provided by third parties. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. The updated policy will be posted on our site with a revised notice where appropriate. Your continued use of our site after an update means the updated policy applies to future use.

Contact for Privacy Matters

For privacy questions, requests, or complaints, please write to our business at 1200 Corporate Dr, Suite 450, Austin, TX 78701, USA. You may also have the right to contact the data protection authority or other regulator in your jurisdiction.